Warranty & Care

Every Sosa Linkz piece is covered by a 30-day plating warranty from the date of delivery. If the plating tarnishes, flakes, or fails under normal daily wear inside that window, we'll replace the piece or issue store credit — your call.

To claim the warranty, email sosalinkzllc@gmail.com with your order number and clear photos of the piece. We respond within one business day.

• Damage from swimming, showering, saltwater, chlorine, or sweat-heavy activity.
• Damage from perfumes, colognes, lotions, hair products, and cleaning chemicals.
• Wearing the chain to sleep or during contact sports.
• Physical damage — snapped links from a snag or pull, bent clasps from force.
• Loss or theft.
• Claims outside the 30-day window.

Plated gold is real gold — just thinner than solid. Treat it like it's worth what it looks like and it'll hold up.

• Take it off before showering, swimming, or working out.
• Put jewelry on last — after cologne, lotion, and hair product have dried.
• Store it flat in the box it came in, or in a soft pouch. Don't toss it in a drawer with other chains.
• Wipe it down with a soft, dry microfiber cloth after wear to lift oils and skin residue.
• Never use silver polish, toothpaste, or abrasive cleaners — they'll cut through the plating.

With normal wear and the care above, expect your chain's finish to hold strong for years. Everyday abuse — showering in it, sleeping in it, swimming with it — will wear the plating down faster. The warranty covers manufacturing failure, not the wear you put on it.

If your piece has aged past the warranty window and you want it brought back to new, reach out — we offer replating on Sosa Linkz pieces for a flat fee that covers materials and labor. Email us for a quote.