Returns & Refunds

We want the piece to hit right. If it doesn't, you have 14 days from delivery to send it back for a refund or store credit — as long as it's unworn, unaltered, and in the original packaging with the tags on.

• Email sosalinkzllc@gmail.com within 14 days of delivery with your order number and the reason for the return.
• We'll email you a prepaid return label and a return authorization.
• Drop the piece off — in its original box and packaging — at any USPS location within 7 days of receiving the label.
• Once it lands back with us and passes inspection (typically 3–5 business days), we issue your refund or store credit.

Refunds go back to your original payment method. A $9 return shipping fee is deducted unless the return is due to our error (wrong item shipped, defect on arrival). Choose store credit instead and we skip the fee — you get the full amount as credit toward a future order.

Refunds show up on your statement within 5–10 business days after we issue them, depending on your bank.

• Custom orders and made-to-order pieces — these are final sale once production starts.
• Pieces returned outside the 14-day window.
• Pieces that show signs of wear, damage, alteration, or missing packaging.
• Bundle sets returned partially — the full set must come back together.

For an exchange (different length, different width, gold for rose gold), place a new order and return the original for a refund. We keep both moving at once so you're not waiting on us to ship.

If your order arrives damaged or you got the wrong piece, email us within 48 hours of delivery with a photo. We'll ship a replacement or refund in full — no return shipping fee.